Renewals and Cancellations

To help you stay on track, Med Sim App sends renewal reminders via email at key intervals — 30 days before your license expires, again at 7 days, and once more on the day of expiration. When it’s time to renew, you can easily extend your license online for immediate access. If you prefer to renew via invoice, simply email our support team, and we’ll help you complete your renewal.

Please note that we do not offer cancellations or refunds. Licenses will simply expire if not renewed, and access to the associated case will be disabled. If you believe your situation may be an exception, please reach out to us directly — we’re happy to review any special circumstances on a case-by-case basis.